Call Center

OMX Call Center module is designed to simplify management of inbound and outbound calling campaigns, allowing the interaction between system agents and clients seamlessly and efficiently. Key features include: IVR (Auto Attendant), Call Queues, Team Operations (barge / whisper / listen to calls), SLAs and quality reports, live performance monitoring and more.

OMX Call Center Pro is a powerful, robust, flexible, and easy to use solution designed for automation and efficient management of call centers, allowing real-time collaboration and improving productivity between agents and supervisors through a unified and renowned application as OMX and the expertise of our Call Center Pro Module.