OMX Call Center module is designed to simplify management of inbound and outbound calling campaigns, allowing the interaction between system agents and clients seamlessly and efficiently. Key features include: IVR (Auto Attendant), Call Queues, Team Operations (barge / whisper / listen to calls), SLAs and quality reports, live performance monitoring and more.
OMX Call Center Pro is a powerful, robust, flexible, and easy to use solution designed for automation and efficient management of call centers, allowing real-time collaboration and improving productivity between agents and supervisors through a unified and renowned application as OMX and the expertise of our Call Center Pro Module.
